Terms & Conditions to book

The Enchanted Hourglass

Privacy Policy for The Enchanted Hourglass

Effective Date: January 1st 2025

Welcome to The Enchanted Hourglass. By booking an event at our venue located at 10037 W Hillsborough Ave, Tampa, FL 33615, you (“Client”) agree to the following Terms of Service, which constitute a binding agreement between you and The Enchanted Hourglass, LLC (“Venue”).

1. Use of Venue

Clients may use the Venue only for the agreed-upon event type, date, and time.Access is granted only at the Rental Start Time and ends by the Rental End Time. Early entry is prohibited unless explicitly approved in writing.

2. Event Timing & Overtime Fees

Rental Start Time: Setup begins; guests may not enter.Event Start Time: Guests may arrive.Event End Time: All music off; guests begin exiting.Rental End Time: Full vacate deadline.A 15-minute grace period is granted. After that, a $200/hour overtime fee applies (billed in full hours).Events must end by 1:00 AM. Early events (ending by 4 PM) incur security deposit forfeiture if exceeded.

3. Prohibited Activities

Strictly prohibited on premises: Ticket sales without written approval. Congregating outside near the venue. Fireworks, glitter, confetti, silly string. Wall damage via adhesives or fasteners. Abandoned décor or balloons. Violations may result in event termination and payment forfeiture.

4. Payments & Deposits

A $500 non-refundable deposit is required to reserve a date.A full 35% retainer (including the $500) is due within 14 days of invoicing.The final balance is due 30 days before the event.All payments are non-refundable, including cancellations or missed deadlines.Bookings made within 30 days of the event must be paid in full at signing.

5. Security Deposit

A $400 refundable security deposit is due 30 days before the event. Deductions apply for:

OvertimeDamagesImproper cleanupPolicy breachesAdditional costs exceeding the deposit are the client’s responsibility.

6. Cancellation & Rescheduling

All payments are non-refundable One (1) reschedule permitted with:30+ days' notice$500 rescheduling feeNew date within 12 monthsGovernment mandates (e.g. pandemic) allow penalty-free reschedule, no refunds.

7. Liability & Indemnification

Client agrees to indemnify and hold harmless The Enchanted Hourglass and its staff from: Injuries or damages caused by clients, guests, or vendors.Breach of these Terms.Any losses during or related to the event.

8. Force Majeure

The Venue is not liable for cancellations due to events beyond its control, including:

Natural disastersPandemicsGovernment restrictionsPower outagesAffected clients may reschedule within 12 months. No refunds.

9. Media Release

Client permits The Enchanted Hourglass to use photos/videos from the event for marketing, with no compensation owed.

10. Entry Rights

Venue staff may enter the space at any time for safety or operational needs.

11. Agreement Revocation

Venue reserves the right to cancel any event and retain all payments if: The client breaches any part of this agreement.Required payments are not made on time. Safety or public order is at risk.

12. Alcohol Policy

Alcohol served only to guests 21+.Must be served by a licensed and insured bartender (proof required 14 days before).Alcohol sales or service by unlicensed individuals is prohibited.

13. Fire, Smoking & Cooking Policy

No open flames or indoor cooking/smoking allowed.Sternos and food warmers are permitted.

14. Cleanup Responsibilities

A $200 cleaning fee is included in the package.Clients must bag food waste, clean spills, and remove décor by end of rental.Violations may result in forfeiture of the security deposit.

15. Vendor Policy

All vendors must be: Fully insuredCleared out by the rental end timeAbandoned items will be discarded without liability.

16. Legal Fees

If enforcement or collections are needed, the Client agrees to pay: Legal/collection costsA minimum of $400 or 20% of unpaid amountsCourt fees

17. Governing Law

These terms are governed by the laws of Florida, and all disputes must be resolved in Hillsborough County

courts.

18. Identity Verification

A valid government-issued photo ID is required for all clients. The booking is not valid without it.

For inquiries or clarifications regarding this Privacy Policy, our site's practices, or your interactions with us, please reach out:

+16468817901
The Enchanted Hourglass

10037 W Hillsborough Ave, Tampa, FL 33615, US

https://theenchantedhourglass.com/

Effective Date: January 1st 2024

The Enchanted Hourglass, located in
10037 W Hillsborough Ave, Tampa, FL 33615, US, is dedicated to respecting the privacy of all our clients and website visitors. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Information CollectionPersonal Identification Information:

We collect personal information such as your name, email address, phone number, and address when you book our venue or sign up for our services.

Payment Information: Payment details collected for transactions related to venue bookings are processed securely.

Web Usage Information:

We collect information on how our website is accessed and used, including IP address, browser type, and pages visited. This helps us improve our website and services.

Use of Information

The information we collect is used to:

1.) Provide and manage venue bookings.

2.) Process transactions and communicate about them.

3.) Respond to customer service requests and support needs.

4) Send periodic emails about services, promotions, or events, subject to your consent.

Sharing of Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with business partners, trusted affiliates, and advertisers.

Third-party Services

We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Your Rights

You have the right to:

1.) Access and receive a copy of the personal information we hold about you.

2.) Request the correction of any incorrect or incomplete personal information.

3.) Withdraw consent for data processing or request the deletion of your personal information, subject to legal requirements.

Cookies and Tracking Technologies

We may use cookies to enhance the user experience on our site. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them.

Changes to This Privacy Policy

The Enchanted Hourglass has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes.